Return & Exchange Policy

Your satisfaction is important to us.

• Returns: We accept returns only for damaged or defective items. You must request a return within 48 hours of delivery with proper proof (photos/video).
• Exchanges: Exchanges are available for damaged or incorrect items, subject to product availability.
• Non-Returnable Items: Due to hygiene reasons, used jewelry and items without original packaging cannot be returned.
• Refunds: Once the returned item is received and inspected, refunds will be processed within 5–7 business days. 
  
• Conditions: Items must be unused, in original condition, and with all tags intact.

For any return or exchange requests, please contact our support team with your order details.

We’re here to ensure a smooth and enjoyable shopping experience at Jewels by Seea.